What’s the easiest way to use Flight Tracker?

Call the 0818 220 333 number from your mobile with Calling Line ID switched on (typically the default setting), tell Flight Tracker the airline and flight number and you are done.

What happens when I request a flight status from the web page?

A free text will first be sent to the mobile you nominated to confirm that it is the correct mobile, by replying to the text with the word ‘TRACK’ the airline code and the flight number, e.g., track ei 104, you will then get immediate flight status and any updates associated with that flight as it progresses.

I don’t know the flight number, how can I search?

No Problem, using your mobile phone, call this national number 0818 220 333 and tell Flight Tracker which airports the flight is travelling between, choose an airline from the list and the departure or arrival time. It will then speak back the current flight status, confirming the information by text.

Why is Flight Tracker asking for a mobile number?

To track a flight Flight Tracker requires a validated mobile number to send the SMS updates to, if you have private line enabled or you are calling from a fixed line phone Flight Tracker will ask you for a mobile.

How much does the Flight Tracker cost?

Each flight enquiry costs €2.00 incld VAT, you are only charged once we have correctly identified the flight you are interested in and information is available. The charge is deducted from your mobile phone when the first text is delivered, all subsequent texts are free.

If you call the national number you will be charged the standard national minute rate laid out in your tariff plan with your mobile network provider.

If your phone is registered in the UK or Europe, your mobile network provider won’t charge you to receive Flight Tracker update messages (if you’re phone is registered outside of Europe, please check any costs with your mobile operator).

How many updates will I receive?

The initial message will contain the current flight status, if the flight has not left yet you will receive a text telling you when it took off and the estimated arrival time. You will receive additional updates in the event of a delay, a diversion or cancellation, information on the reason for a delay will be included if available from ground operations, finally you will receive confirmation of the actual landing time once the flight has arrived. The number of messages received is dependent on the status of the flgiht when you call and the timeliness of your flight.

Can I use the Irish number or short code when roaming in the UK?

Yes, you can call the Irish access number by dialling +353 (0)818 220 333.The Irish SMS short code operates in the normal way.

I have entered the wrong flight number?

Flight Tracker relies upon you to enter your details correctly. If you have entered incorrect information, we cannot guarantee that you will receive any updates. If you enter a valid Ryanair flight number in error you will receive information about that flight, to stop the updates just text STOP to 85122 for UK or to 57252 for ROI

The flight number on my ticket is different to the confirmation. Which should I use?

You should always enter the number on your ticket.

What factors might impact the quality of the Flight Tracker service?

Flight tracker endeavours to deliver accurate information as quickly as possible, however a number of factors can effect the accuracy and timeliness of the information. As Flight Tracker distributes over Mobile network SMS channels, standard cellular network issues may delay or prevent delivery of a specific SMS. These may include:

• Network delays or failures

• Poor or no network coverage

• Failure of your network provider to deliver

• Messages Inbox full, resulting in the message ‘No space for new messages’

• A phone being switched off or shutting down off due to a drained or damaged battery

Flight Tracker receives real time data updates, on occasion delays in the data entry at various airports may result in temporarily inaccurate information.

I entered all my details correctly but received no updates.

In rare circumstances the Flight Tracker service can be compromised by a number of factors, such as a technical failure or the failure of source data. In the event of such an unlikely occurrence, Flight Tracker will alert you of a problem on the telephone call or via SMS. You can also inform us of any problems experienced by emailing support@flighttracker.ie.

Where does Flight Tracker receive its information?

Flight Tracker receives arrival information from a variety of international sources including the FAA and individual airlines and covers all flights in and out of Irish airports.